Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series (2024)

Samsung has recently rolled out the One UI 6.1 update to address a significant bug affecting the lock screen functionality on the Galaxy S21 and S22 series. This update aims to resolve the “lock screen unresponsive” problem that users have been experiencing, enhancing the overall user experience on these flagship devices. Despite the positive impact of this update, it is essential to note that it does not include the May security updates, emphasizing the need for continued vigilance regarding device security.

Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series (1)

Firmware Updates and Galaxy AI Integration

The firmware version numbers for the European market’s Samsung Galaxy S22 series are identified as S90*BXXU9EXE1, while the Galaxy S21 series bears the firmware version number G99*BXXUAGXDA, with a substantial size of 2.4GB. Notably, the Galaxy Community in China has yet to receive these updates, indicating regional variations in the rollout process. Samsung’s integration of Galaxy AI capabilities into the Galaxy S21, S22, Z Flip 3, Z Fold 3, Z Flip 4, and Z Fold 4 through the One UI 6.1 version marks a significant advancement in enhancing the devices’ functionality and user experience.

Samsung Galaxy S21 / S22 series lock screen issue

The lock screen feature on the Samsung Galaxy S21 / S22 series has been a topic of discussion among users, with some experiencing issues related to its functionality. The lock screen serves as the initial barrier to access the phone’s content, providing security and quick access to essential information. However, users have reported various concerns and experiences with this feature.

Some users have encountered issues with the lock screen not responding as expected, leading to frustrations and inconvenience. These problems may include delays in unlocking the device, unresponsiveness to touch or biometric inputs, or even instances of the screen freezing on the lock screen interface. Such issues can disrupt the user experience and impact the overall usability of the device.

Additionally, there have been reports of specific features related to the lock screen, such as screen recording, split view, Air class, and eye care mode, not functioning correctly or causing conflicts with the lock screen’s primary functions. These discrepancies can affect the user’s ability to utilize these features seamlessly and may require troubleshooting or software updates to resolve.

Furthermore, the lock screen issue on the Galaxy S21 / S22 series has prompted users to seek solutions through community forums, technical support channels, and software updates provided by Samsung. Addressing these concerns is crucial for enhancing user satisfaction and ensuring the smooth operation of the device’s lock screen functionality.

Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series (2)

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Addressing Lock Screen Issues

The One UI 6.1 update specifically targets the lock screen bug that has plagued users, causing unresponsiveness and hindering the seamless unlocking of devices. Reports from several users claim that the first swipe to unlock the device is usually inactive. This means that the user needs to swipe the screen several times before it unlocks. This issue is due to an active gesture for bringing down the notification shade from any part of the screen on the lock screen, particularly affecting unlock attempts with the fingerprint reader.

The lock screen bug has led to widespread user dissatisfaction, with many expressing annoyance at the inconvenience caused by the unresponsive lock screen. Reports indicate that even after factory resets and various settings adjustments, the issue persists, highlighting the need for a comprehensive software fix.

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Samsung swiftly acknowledged the problem and assured users that a software update would be released to rectify the issue promptly, demonstrating the company’s commitment to addressing user concerns and enhancing device performance.

Community Feedback and Temporary Workarounds

Community forums and platforms like Reddit and Samsung Members have been instrumental in highlighting the lock screen bug and enabling users to share their experiences and frustrations. Users have resorted to temporary solutions such as disabling Secure Folder from the Quick Settings panel or downgrading to an older build to mitigate the impact of the bug until a permanent fix is implemented. The active engagement of users in reporting bugs and issues underscores the importance of community feedback in driving software improvements and ensuring a seamless user experience.

Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series (3)

Thankfully, the fix for this issue is now here with the One UI 6.1 update. Some users have taken to Reddit to confirm that the issue goes away after completing the update. However, the update seems to be rolling out in batches. So, you may have to be patient for the update to arrive on your device.

Conclusion

The Samsung Galaxy S21 and S22 series have recently received the One UI 6.1 update, which aims to address a significant bug affecting the lock screen functionality on these flagship devices. This update is designed to resolve the “lock screen unresponsive” problem that users have been experiencing, enhancing the overall user experience on these devices. Despite the positive impact of this update, it does not include the May security updates, emphasizing the need for continued vigilance regarding device security.

The lock screen issue on these devices has been a topic of discussion among users, with some experiencing issues related to its functionality. Users have reported various concerns and experiences with the lock screen, including delays in unlocking the device, unresponsiveness to touch or biometric inputs, or even instances of the screen freezing on the lock screen interface. These issues can disrupt the user experience and impact the overall usability of the device.

Samsung’s swift response to the Galaxy S21 and S22 series lock screen bug through the One UI 6.1 update reflects the company’s dedication to delivering optimal user experiences and promptly addressing software issues. While bugs are an inevitable part of software updates, Samsung’s commitment to resolving these issues and enhancing device functionality is commendable. The integration of Galaxy AI capabilities further enriches the user experience, showcasing Samsung’s continuous efforts to innovate and improve its flagship devices.

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Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series (2024)

FAQs

Samsung fixes the "lock screen" issue on the Galaxy S21 / S22 series? ›

Samsung fixes the “lock screen” issue on the Galaxy S21 / S22 series. Samsung has recently rolled out the One UI 6.1 update to address a significant bug affecting the lock screen functionality on the Galaxy S21 and S22 series.

What is the display problem on the S21? ›

Spotted by Android Authority, Galaxy owners are reporting that a green line is permanently displayed on the screen after the update. The Galaxy S21 series of phones appear to be among those most impacted, particularly the Galaxy S21 Ultra and S21 FE models.

Why did my Samsung lock screen change? ›

What is a Dynamic Lock screen. The Dynamic Lock Screen is a service that automatically updates and displays images of animals, landscapes, etc. every two weeks on the lock screen of your Galaxy phone.

What is the common issue in Samsung S21? ›

The most common Samsung Galaxy S21 problems include notification problems, Android Auto discrepancies, random reboots, and camera bugs. There are more than these, though, so keep reading to learn about other common issues and how to fix them.

How can I make my Samsung lock screen better? ›

How to customize your Samsung Galaxy lock screen in One UI 6
  1. Go to Settings > Lock screen > Edit. (Image: © Tom's Guide) ...
  2. Change your clock style. (Image: © Tom's Guide) ...
  3. Change notification style. (Image: © Tom's Guide) ...
  4. Add contact information. ...
  5. Pick up to two shortcuts. ...
  6. Choose a wallpaper. ...
  7. Save your new lock screen.
Jan 19, 2024

What to do if Samsung display is not working? ›

You may experience display issues due to a temporary software error. In this instance, the issue can be resolved by simply restarting your phone. For best results, remove your SIM card and SD card before restarting your device. Note: Press and hold the Volume down key and Side key to turn off your device.

Why is S21 discontinued? ›

But in the lead up to this new launch, Samsung has quietly discontinued the Galaxy S21 Ultra from its store. Why this is seems pretty obvious to me: Samsung is making room for Galaxy S22 Ultra. That should surprise no one. However, this paints an interesting picture for Galaxy buyers this year.

What is the drawback of S21? ›

Expensive. Not the fastest phone in the market. Slow wired and wireless charging speeds.

What is the common issue in Samsung S22? ›

Common Samsung Galaxy S22 charging issues

A dirty or blocked charging port. Software glitches. Battery issues. Overheating.

What is dynamic lock screen Samsung? ›

With the Dynamic Lock screen, wallpapers on your Lock screen will rotate every time your Galaxy phone wakes up. However, you'll need to download a Fresh pack to use this feature. These are groups of wallpapers that will update automatically every two weeks.

How do I change my lock screen settings? ›

Set or change a screen lock
  1. Open your phone's Settings app.
  2. Tap Security. If you don't find “Security,”: To get help, go to your phone manufacturer's support site.
  3. To pick a kind of screen lock, tap Screen lock. ...
  4. Tap the screen lock option you'd like to use.
  5. Follow the on-screen instructions.

What causes display problem? ›

A poor connection or damaged video cable may cause display issues. Reconnecting the cables can solve the problem. Turn off the computer and the monitor. Unplug the video cable which connects the monitor to the computer.

Why did my Samsung S21 screen suddenly stop working? ›

In most cases, Samsung S21 black screen is a result of a drained battery. However, a damaged screen and app issues could also cause the black screen issue to occur.

Why is my always on display not working on my Samsung S21? ›

Navigate to and open Settings, and then search for and select Always On Display. Tap Always On Display again, and then tap the switch at the top of the screen to turn it on. The AOD option may be grayed out if you have Power saving mode enabled. Check the proximity sensor.

What is the display line problem on the S21 Plus? ›

Some older Samsung phones, especially from the Galaxy S21 series, are developing a thin green line on their displays. The exact cause is unclear, but it might be a hardware defect potentially worsened by heat from software updates.

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